Delivery, Returns & Exchanges
Delivery is free to UK orders over £50. For deliveries up to £49.99 there is a flat rate of £5.95.
We mainly use Royal Mail and DPD for all our deliveries. We despatch parcels Monday to Friday (excluding Bank Holidays). You should get your parcel a day or two after it leaves us. If you need your item in a hurry, please get in touch and we'll do everything we can to help.
During COVID we are doing everything we can to keep deliveries running smoothly. So far we haven't had any problems except additional delays - so it may be best to factor about a week for delivery, just to be on the safe side.
Packaging & the Environment
We know that you want to receive your item in perfect condition, and this often requires additional packaging for protection - especially with breakables. We always make best endeavours to reuse packaging and use recycled, recyclable and (where possible) biodegradable products to send your mail. We are committed to being as eco-friendly as possible, and are constantly looking for ways to reduce the waste we create.
Returns & Exchanges
We all change our minds! If you want to return or exchange anything you bought from us, online or in the shop, just get it back to us within 14 days for a full refund, excluding original delivery costs, or 28 days for credit. If you know your order number (on the receipt) it will help, but it's not the end of the world if not. Please return the items in their original condition (including any packaging).
If your product is damaged or faulty, please contact us within 14 days to arrange a replacement. Where like for like replacements are not available, a suitable alternative will be discussed, or a full refund will be given.
Please return items to the following address:
Myles From Home, 23 Limesford Road, London, SE15 3BX
Any questions? Email us: firstname.lastname@example.org